OpenAI ·
OpenAI: Zendesk & OneNote Plugins in ChatGPT and Codex [Beta]
Published by Nova3 AI Research
What shipped
On 2026-09-03, OpenAI added the Zendesk and OneNote plugins in the Plugin directory for use in ChatGPT and Codex, with Zendesk using members' own Zendesk accounts and OneNote supporting note search, summaries, decisions, action items, and supported create or update actions.
Vendor source headline: Zendesk & OneNote Plugins in ChatGPT and Codex [Beta]
OpenAI ChatGPT release notes: Zendesk & OneNote Plugins in ChatGPT and Codex [Beta]What this means for your business
Support teams can evaluate Zendesk workflows without granting broader access than each member already has in Zendesk. Knowledge-management teams should review which OneNote actions are supported before allowing create or update use.
Still open
Pricing, region limits, tenant eligibility, and whether Beta changes production support terms are not established.
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